Privacy Policy - Data Handling and Protection

Privacy is fundamental to our operations. This policy details what personal data we collect, reasons for collection, usage methods, and your rights concerning this information. We adhere to applicable data protection laws and collect only information essential for account management, transaction processing, and regulatory obligations.

Account creation at Ricky Casino constitutes agreement with this privacy policy. Disagreement with our data practices means you shouldn't use our platform. Policy updates occur periodically reflecting operational adjustments or regulatory changes - review regularly.

Information Collection Categories

We gather multiple information types necessary for account operation, payment handling, and platform security:

Identity Information

• Complete name, birth date, residential address
• Email and mobile phone contact details
• Government ID documents (passport, driver's license) for account verification
• Address verification documents (utility statements, bank correspondence)

Payment Data

• Payment instrument details (card information, wallet accounts, cryptocurrency addresses)
• Complete transaction records (deposits, cashouts, bonus claims)
• Banking details for withdrawal processing

Platform Usage Information

• IP addresses, device specifications, browser details
• Access timestamps and session lengths
• Gaming activity (titles played, wager amounts, outcomes)
• Support interactions (chat transcripts, email correspondence)

Data collection is limited to operational necessities. Information not required for account function or compliance isn't requested.

Data Usage Purposes

Collected information serves defined purposes directly related to platform operation and legal compliance:

Account Operations

Establishing and maintaining accounts, processing financial transactions, applying bonuses, monitoring wagering progress, managing loyalty tier advancement. Account functionality requires this data.

Security Protocols

Identity verification preventing underage access, unusual activity detection, duplicate account prevention, anti-money laundering compliance. IP monitoring and access tracking identify unauthorized entry attempts.

Support Services

Addressing account problems, clarifying transaction questions, investigating technical difficulties. Support personnel require account data access for effective assistance.

Promotional Communications

Distributing bonus notifications, tournament announcements, new game alerts. Opt-out available through email unsubscribe or account preferences. Marketing opt-out doesn't impact account operations - promotional messages simply cease.

Regulatory Requirements

Satisfying KYC and AML obligations, responding to legal authority requests, maintaining license-mandated records. Certain information collection and retention is legally compulsory.

Data Sharing Practices

We never sell personal information commercially. However, specific service providers receive data necessary for platform functionality:

Financial Processors

Card networks, e-wallet platforms, cryptocurrency gateways require payment details for transaction execution. They maintain financial data securely under independent privacy frameworks and security protocols.

Gaming Software Providers

Providers like Evolution Gaming and Pragmatic Play receive minimal data (player ID, session token) for game delivery. Personal and financial details aren't transmitted to game providers.

Identity Verification Partners

External KYC services validate submitted identity documents. They access ID copies and address proofs exclusively for verification, then purge data post-processing.

Regulatory Bodies

Legal obligations may require information disclosure to licensing authorities, law enforcement, judicial systems. Such sharing occurs only under legal compulsion - voluntary authority cooperation doesn't happen.

Corporate Transitions

Business acquisition or merger transfers your data to successor entities. Such transitions trigger notification with account option details.

Data Protection Measures

Security infrastructure protecting your information includes:

Transmission Encryption

256-bit SSL encryption secures all data transmission - identical to banking industry standards. This encrypts information flowing between devices and servers, blocking interception.

Storage Security

Personal information resides on access-restricted secure servers. Database access is limited to authorized staff, with all entry logged and audited.

Financial Data Management

Complete card numbers aren't stored in our systems. Payment processors manage sensitive financial information through PCI-DSS certified infrastructure. We retain only partial identifiers (initial 6 and final 4 digits) for verification.

Security Assessment

Regular system audits identify and resolve security vulnerabilities. We maintain current security protocols and apply patches immediately when weaknesses surface.

Data Retention Duration

Personal information retention continues during active account status plus additional periods mandated by regulations:

• Operating accounts: Indefinite retention throughout active account lifespan
• Terminated accounts: 5-year retention post-closure satisfying gaming license mandates and potential dispute requirements
• Financial records: 7-year transaction data retention meeting anti-money laundering standards
• Marketing lists: Immediate removal upon opt-out, though transactional communications persist

Data undergoes secure deletion once mandatory retention concludes.

Your Privacy Rights

Specific rights govern your personal information:

Information Access

Request comprehensive copies of retained personal data. Information provision occurs in accessible format within 30 days. Contact support for data requests.

Data Correction

Request inaccurate information amendments. Certain modifications (identity details, addresses) require verification documentation preventing fraud.

Erasure Requests

Request personal data deletion. Compliance occurs unless legal mandates require retention (regulatory obligations, active disputes, fraud investigations). Account closure doesn't trigger automatic deletion due to retention requirements.

Processing Objections

Object to marketing data usage. Opt-out links appear in promotional emails, or modify account settings. Objections to essential operational processing aren't permissible.

Data Portability

Request information in transferable machine-readable formats. Data provision occurs in standard formats (CSV, JSON) within 30-day timeframes.

Cookies and Digital Tracking

Cookie usage enhances platform functionality and preserves user preferences:

Functional Cookies

Essential for core operations - session persistence, language retention, preference management. Disabling breaks fundamental site functionality.

Performance Cookies

Monitor usage patterns improving platform performance and user experience. Google Analytics tracks navigation patterns, popular games, technical issue locations.

Advertising Cookies

Measure campaign effectiveness and personalize promotional messaging. Browser settings allow marketing cookie blocking without operational impact.

Browser configuration enables cookie management. Complete blocking impairs functionality, but selective non-essential cookie disabling is possible.

Third-Party Connections

Platform contains external website links (game developers, payment services, support resources). Third-party privacy practices fall outside our responsibility. External link navigation subjects you to those platforms' privacy frameworks.

Review privacy policies of utilized third-party services. Their data management may differ substantially from ours.

Underage User Prohibition

Ricky Casino enforces strict 18+ access. Underage individual information collection doesn't occur knowingly. Discovered minor accounts face immediate closure with associated data deletion.

Suspected underage account activity warrants immediate support notification. We treat underage gambling seriously and cooperate fully with investigations.

Privacy Policy Updates

Periodic policy revisions reflect operational evolution, regulatory changes, service enhancements. Substantial modifications trigger active account email notifications. Continued platform usage post-update indicates revised term acceptance.

Regular policy review recommended. "Last Updated" timestamp appears below.

Privacy Inquiries

Privacy policy questions or data handling concerns? Contact support via live chat or email [email protected]. Privacy inquiries receive responses within 48 hours.

Formal data requests (access, deletion, portability) require email with "Data Request" subject line. Identity verification precedes 30-day request processing as legally mandated.

Last Updated: November 2024